SMS Terms & Conditions

These terms apply to SMS messages sent by HeyYa Rentals Inc., operating as HeyYa Carts, through the HeyYa Booking Support program.

Program description

HeyYa may send transactional SMS messages to customers during an active booking or customer-service telephone conversation when the customer has specifically agreed to receive the message.

These messages may be used to confirm information that the customer has provided, such as the spelling of an email address.

Consent

SMS consent is obtained verbally before a message is sent. Consent to receive an SMS message is optional and is not a condition of purchasing or renting HeyYa products or services.

A customer who declines SMS consent may continue receiving assistance by telephone.

Our verbal SMS consent process is documented at https://heyya.ca/sms-consent/ .

Message frequency

For the HeyYa Booking Support program, one SMS message is sent for each confirmation request to which the customer has verbally consented.

Message and data rates

Message and data rates may apply according to the customer's mobile telephone service plan.

Opting out

Customers may reply STOP to opt out of SMS messaging.

Help

Customers may reply HELP for help.

Sending number

Messages for this program may be sent from +1 272-385-0589.

Privacy

Personal information collected or used in connection with SMS messaging is handled in accordance with HeyYa's Privacy Policy .

Carrier responsibility

Mobile carriers are not responsible for delayed or undelivered messages.

Last updated: August 25, 2026